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Frequently
Asked Questions
Is my credit card information
secure?
Yes. Our website uses the latest 128-bit encryption technology,
which is the strongest available protection currently available,
and is considered safe against hackers.
You should see a padlock icon
on the lower-right section of your browser informing you
that the connection is safe.
Do you share my e-mail
address and/or phone number with others?
Absolutely not. We realize the nuisance presented by spam
and telemarketers, and as a result we have firm policies
in place to protect your e-mail address and phone number
from outsiders. Your information will never be sold or otherwise
shared without your permission.
What forms of payment
are accepted?
We accept credit cards, debit cards, personal & corporate
checks, and money orders. For public schools, government
agencies, and large corporations, we also accept purchase
orders.
Is there a sales tax?
A sales tax of 8.25% applies to any order shipped within
Texas. Orders shipped to any of the other 49 states are
tax-free.
Is my purchase on back
order?
On the rare occasion that your items are out of stock, we
will be sure to inform you right away, along with an estimated
date that we expect to ship your order.
How can I check the status
of an order?
You may e-mail info@worldclasspins.com,
or you may call toll-free 1-800-572-0690 during regular
business hours for any customer service inquiries.
Will World Class Awards
confirm my order?
Yes, once your order has been confirmed and is ready to
enter production (for custom orders), or ship (for stock
orders), we will send a final confirmation.
How do I submit my artwork
to World Class Awards?
You may e-mail all artwork to artwork@worldclasspins.com,
or click here to send us
your artwork quickly and easily through this website.
I don’t have artwork
for my custom order. What do I do?
Our team of talented artists and designers will be happy
to create a fantastic design for you, sometimes at no charge.
The typical investment for a professionally-created design
with us is $40-$80. Our design services cost 75% less than
typical commercial design prices.
What shipping options
are available?
We can ship your order by UPS Ground, 2nd Day Air, or Overnight
Delivery. Since we have discounted rates from most carriers,
we will choose the most economical method that will meet
your deadline.
How are delivery charges
calculated?
Delivery charges are calculated based on the shipping method
used (Ground, 2nd Day, or Overnight), as well as the location
to which the order is being shipped. All orders are shipped
from our center in Dallas, TX.
Can I ship to a PO Box?
We usually do not ship to PO Boxes, since UPS and FedEx
do not deliver to Post Offices. However, we are happy to
accommodate your request if a PO Box is preferred. We do
not have a discount with the U.S. Postal Service, so shipping
costs may be higher for PO Boxes.
Why was my credit card
declined?
Usually, credit cards are declined because the billing address
provided does not match the address to which the credit
card’s statement is sent. We require that billing
addresses match credit card statement addresses for security
purposes. Please be sure to verify that the correct billing
address was used, and re-submit your transaction.
My card was declined,
but my bank shows a debit on my account?
A few banks in the United States hold funds from your credit
card account even if the card was declined due to a mismatched
credit card billing address. The funds are not actually
transferred, and are usually released within 24 hours.
Since this happens as a result
of your bank’s policy, please be sure to check with
your bank’s representative if you have any questions
regarding holds on your funds after a credit card is declined.
What is the return policy
of World Class Awards?
Our Quality Assurance department works hard to ensure that
your awards will arrive in beautiful condition. We will
provide refunds or exchanges of defective stock medals and
lapel pins. All returns require authorization before being
accepted.
You may also return items even
if they are not defective. Simply call us for a return authorization
code, and we will provide a refund for your order, minus
a 15% re-stocking fee. This does not apply for custom-made
awards.
For custom orders, we will
refund or exchange your order if the final product does
not match the proof that was approved when the order was
submitted. In such cases, we will re-make the order free
of charge, or we will issue a return authorization for the
items if they are found to be defective.
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